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Carey Murdock
posted a blog.
2024. June 21.
19 views
In the high-stakes world of flagship smartphones, customer service can make or break a brand's reputation. I decided to put Apple and Samsung to the test by intentionally damaging their most expensive devices: the iPhone 14 Pro Max and the Galaxy S23. Both phones were subjected to the same amount of force, causing significant damage. This allowed me to compare their repair processes, costs, and overall customer service experiences.
#### The Apple Experience
Starting with Apple, I called their support line and was promptly connected with a representative. Despite the long silences during the call, the representative was thorough, ensuring I had backed up my data and secured my accounts. He explained my repair options, water damaged iphone including sending the phone in for repair. The estimated cost for a screen replacement was a staggering Ł474.24, nearly half the price of the phone itself. After agreeing to the repair and making the payment, Apple shipped a box to me within two business days for sending the phone back.
The repair process was impressively swift. Apple kept me updated via text messages at every stage, from receiving my device to completing the repair. In just five days, my water damaged iphone was back in my hands, looking and functioning like new. Despite the high cost, the speed and efficiency of Apples service were commendable. The experience highlighted Apples streamlined and well-structured repair system, albeit at a premium price.
#### The Samsung Experience
Samsungs process began with a phone call that was less smooth. The representative struggled to hear me, and there was a lot of heavy breathing on the line. However, she managed to book a collection for the next day. Samsungs service promised to send the device to a repair center for an assessment before providing a quote. This initial call lasted only 12 minutes, much quicker than Apples 30-minute call.
The next day, Samsung collected the phone, and the waiting game began. Unfortunately, this is where Samsungs service started to falter. Five days passed without any updates, prompting me to call their support again. After several holds and transfers, it became clear that Samsung had mismanaged my repair, failing to communicate effectively or track my device properly. Despite the promise of a swift repair, the process dragged on, filled with errors and confusion.
After nearly a month, I finally received a text message from Samsung stating that my phone would be delivered that day. However, upon unboxing it, I discovered it was still broken. The entire process had to be restarted. Ultimately, Samsung quoted Ł223 for the repair, less than half of Apples price, but the lack of communication and delays were frustrating.
#### The Verdict
In the end, both companies had their strengths and weaknesses. Apples service was more expensive but highly efficient and transparent. Samsungs service was more affordable but plagued with communication issues and delays. The entire ordeal with Samsung took 29 days, a far cry from Apples five-day turnaround.
This experiment underscored the importance of robust customer service in the tech industry. While Apples high prices might deter some customers, the assurance of a quick and smooth repair process can justify the cost. On the other hand, Samsungs affordability is appealing, but the extended wait times and poor communication can lead to significant frustration.
Ultimately, neither experience was perfect, but Apple's efficient service process left a more positive impression. This experience suggests that sometimes, paying a premium for faster and more reliable service might be worth it, especially when dealing with essential devices like smartphones.
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Carey Murdock
posted a blog.
2024. June 21.
17 views
In front of me, I have three iphone insurance 15s. Ouch, that was painful and iphone insurance stupid, but necessary for this experiment. I've destroyed each iPhone with the same force in the same places to answer an important question: Who should you be getting to repair your phone?
Let's call this one phone number one. I've set a cheap-looking green background to represent the fact that this one we're going to get repaired by whoever will take the least amount of money. Phone 2, this middle yellow one, will be repaired by someone charging a fair price. I'll set a deep red wallpaper for phone 3 because this one is going directly to Apple, likely expensive. Well see who does it the cheapest and who does it the best.
First, lets make some phone calls. Starting with Phone Garage, they quoted Ł320 for an official Apple screen and Ł180 for a non-genuine one, plus Ł75 for the back. Next, a place with a poorly kept Facebook page offered Ł180 for a non-genuine screen and threw in a free screen protector, but they don't replace just the back glassthey do the full housing. E Mobile Repair is our cheapest option.
Then I spoke to a supposedly Apple-certified Repair Center. They quoted Ł300 for a genuine Apple screen, explaining that Apple hardware locks parts to specific phones, making it less repairable by third parties. They confirmed Apple makes a profit on parts, charging Ł439 for a genuine mid chassis and Ł400 for a screen.
Next, I checked Apples official repair costs: Ł289 for a cracked screen, Ł169 for back glass damage, totaling Ł399. Surprisingly, Apples official repair wasn't the most expensive option.
Now, lets get the ball rolling. First, I went to the cheapest repair place. They were quick, promising a one-hour repair for the screen. However, they didnt offer back replacements, so I had to go to another place for that. They said theyd need to order the part, delaying the repair. This wasnt ideal.
Next, I went to the place that used official parts. They quoted Ł450 for both the screen and back, but later said they couldnt source the parts and suggested waiting indefinitely.
Finally, I contacted Apple. They dont have a store in my area but sent me to an approved service center. They quoted Ł399 for the full repair and said it would take three working days. While not the cheapest, this route guaranteed original parts and warranty retention.
The results were clear. The cheapest repair cost Ł255 in total but involved multiple trips and waiting for parts. The quality was subparthe screen protector was misaligned, and the screen had poor viewing angles and responsiveness. The back repair left glue visible around the edges and inside the camera.
The mid-tier option was unreliable. They couldnt source parts and didnt provide a clear timeline.
Apples official repair, while not the fastest, provided the best quality and warranty retention. The phone looked and functioned like new, with all original features intact.
In conclusion, the repair industry is tricky. While the cheapest option might save money, the quality and reliability are questionable. The official repair, though more expensive, guarantees the best results and retains the phones warranty. The middle option is often a compromise that may not be worth it. For most people, going through Apple or an Apple-approved service center is the best choice, ensuring quality repairs and peace of mind.
Carey Murdock
posted a blog.
2024. June 21.
18 views
In front of me, I have three iphone insurance 15s. Ouch, that was painful and stupid, but necessary for this experiment. I've destroyed each iPhone with the same force in the same places to answer an important question: Who should you be getting to repair your phone?
Let's call this one phone number one. I've set a cheap-looking green background to represent the fact that this one we're going to get repaired by whoever will take the least amount of money. Phone 2, this middle yellow one, will be repaired by someone charging a fair price. I'll set a deep red wallpaper for phone 3 because this one is going directly to Apple, likely expensive. Well see who does it the cheapest and who does it the best.
First, lets make some phone calls. Starting with Phone Garage, they quoted Ł320 for an official Apple screen and Ł180 for a non-genuine one, plus Ł75 for the back. Next, a place with a poorly kept Facebook page offered Ł180 for a non-genuine screen and threw in a free screen protector, but they don't replace just the back glassthey do the full housing. E Mobile Repair is our cheapest option.
Then I spoke to a supposedly Apple-certified Repair Center. They quoted Ł300 for a genuine Apple screen, explaining that Apple hardware locks parts to specific phones, making it less repairable by third parties. They confirmed Apple makes a profit on parts, charging Ł439 for a genuine mid chassis and Ł400 for a screen.
Next, I checked Apples official repair costs: Ł289 for a cracked screen, Ł169 for back glass damage, totaling Ł399. Surprisingly, Apples official repair wasn't the most expensive option.
Now, lets get the ball rolling. First, I went to the cheapest repair place. They were quick, promising a one-hour repair for the screen. However, they didnt offer back replacements, so I had to go to another place for that. They said theyd need to order the part, delaying the repair. This wasnt ideal.
Next, I went to the place that used official parts. They quoted Ł450 for both the screen and back, but later said they couldnt source the parts and suggested waiting indefinitely.
Finally, I contacted Apple. They dont have a store in my area but sent me to an approved service center. They quoted Ł399 for the full repair and said it would take three working days. While not the cheapest, this route guaranteed original parts and warranty retention.
The results were clear. The cheapest repair cost Ł255 in total but involved multiple trips and waiting for parts. The quality was subparthe screen protector was misaligned, and the screen had poor viewing angles and responsiveness. The back repair left glue visible around the edges and inside the camera.
The mid-tier option was unreliable. They couldnt source parts and didnt provide a clear timeline.
Apples official repair, while not the fastest, provided the best quality and warranty retention. The phone looked and functioned like new, with all original features intact.
In conclusion, the repair industry is tricky. While the cheapest option might save money, the quality and reliability are questionable. The official repair, though more expensive, guarantees the best results and retains the phones warranty. The middle option is often a compromise that may not be worth it. For most people, going through Apple or an Apple-approved service center is the best choice, ensuring quality repairs and peace of mind.
Carey Murdock
posted a blog.
2024. June 20.
21 views
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Different companies and firms specialize in repairing and maintenance of those gadgets. A machine as delicate as a music player or an iPhone, require expertise in maintenance and handling; but even should are not yet used to them, you need not get concerned. You can contact any one the repair companies too gadget is nice to go out! However, you should head as well a few points within your cheapest water damage iphone screen repair consideration normally maintenance of your valuables.
Yes, not surprisingly - down . then that rare person here and there who should be expecting their own iPhone repair done right, the period by their firm. Ask yourself: What are you following? You want an iPhone without a broken glass, right? Then why would you do whatever is roughly the same as rolling dice in Vegas? Real iPhone repair persons use proven detailed systems which a job.
Diagnose really. Here, you are guided through steps employing a 2G iPhone SIM card tray as your broken part in difficulty. You can take the phone to a dealer to permit them have a look a person can research on the internet. Online forums are the ideal way to understand yourself with the potential problem your iPhone is witnessing. Personal testimonies help you diagnose it on private personal.