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Nidia McMillen
posted a blog.
2024. June 22.
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In the high-stakes world of flagship smartphones, customer service can make or break a brand's reputation. I decided to put Apple and Samsung to the test by intentionally damaging their most expensive devices: the 4g iphone cracks 14 Pro Max and the Galaxy S23. Both phones were subjected to the same amount of force, causing significant damage. This allowed me to compare their repair processes, costs, and overall customer service experiences.
#### The Apple Experience
Starting with Apple, I called their support line and was promptly connected with a representative. Despite the long silences during the call, the representative was thorough, ensuring I had backed up my data and secured my accounts. He explained my repair options, including sending the phone in for repair. The estimated cost for a screen replacement was a staggering Ł474.24, nearly half the price of the phone itself. After agreeing to the repair and making the payment, Apple shipped a box to me within two business days for sending the phone back.
The repair process was impressively swift. Apple kept me updated via text messages at every stage, from receiving my device to completing the repair. In just five days, my iPhone was back in my hands, looking and functioning like new. Despite the high cost, the speed and efficiency of Apples service were commendable. The experience highlighted Apples streamlined and well-structured repair system, albeit at a premium price.
#### The Samsung Experience
Samsungs process began with a phone call that was less smooth. The representative struggled to hear me, and there was a lot of heavy breathing on the line. However, she managed to book a collection for the next day. Samsungs service promised to send the device to a repair center for an assessment before providing a quote. This initial call lasted only 12 minutes, much quicker than Apples 30-minute call.
The next day, Samsung collected the phone, and the waiting game began. Unfortunately, this is where Samsungs service started to falter. Five days passed without any updates, prompting me to call their support again. After several holds and transfers, it became clear that Samsung had mismanaged my repair, failing to communicate effectively or track my device properly. Despite the promise of a swift repair, the process dragged on, filled with errors and confusion.
After nearly a month, I finally received a text message from Samsung stating that my phone would be delivered that day. However, upon unboxing it, I discovered it was still broken. The entire process had to be restarted. Ultimately, Samsung quoted Ł223 for the repair, less than half of Apples price, but the lack of communication and delays were frustrating.
#### The Verdict
In the end, both companies had their strengths and weaknesses. Apples service was more expensive but highly efficient and transparent. Samsungs service was more affordable but plagued with communication issues and delays. The entire ordeal with Samsung took 29 days, a far cry from Apples five-day turnaround.
This experiment underscored the importance of robust customer service in the tech industry. While Apples high prices might deter some customers, the assurance of a quick and smooth repair process can justify the cost. On the other hand, Samsungs affordability is appealing, but the extended wait times and poor communication can lead to significant frustration.
Ultimately, neither experience was perfect, but Apple's efficient service process left a more positive impression. This experience suggests that sometimes, paying a premium for faster and more reliable service might be worth it, especially when dealing with essential devices like smartphones.
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Nidia McMillen
posted a blog.
2024. June 21.
8 views
Hi, welcome! Simon here, and I hope you're doing well. In this video, I'll walk you through the process of replacing the screen on a 2021 iPad 9th generation, model A2609. As you can see, the top right corner of this iPad is cracked, and we'll be replacing it with a new screen.
### Identifying the Model
To ensure you have the correct model, turn your iPad over and look at the fine print on the back. If it says A2609, you have the iPad 9th generation.
### Preparing for the Repair
First, turn off the iPad. Always wear safety goggles when dealing with broken glass to protect your eyes. We'll use a heat gun to loosen the adhesive holding the screen in place. If you don't have a heat gun, a hair dryer will work as well. Only heat the area you're working on to prevent the adhesive in other areas from hardening before you get to them.
### Removing the Broken Screen
Heat one corner of the iPad, then use a metal prying tool to start separating the glass. Keep your hand moving to distribute the heat evenly and avoid damaging internal components like the LCD screen or battery. Once the adhesive is soft enough, gently lift the glass, being careful not to break the home button cable or other components.
### Detaching the Home Button
The original home button, which includes Touch ID, needs to be transferred to the new screen. Gently lift the home button cable, taking care not to damage it. Remove any adhesive holding the home button bracket in place.
### Disconnecting the Battery and LCD
Cut the flex cable of the broken screen to remove it entirely, making it easier to work on the iPad. There are four screws securing the LCDtwo are hidden under tape. Remove these screws and carefully lift the LCD, which is held by a black adhesive gel. Scrape off the adhesive to free the LCD.
### Installing the New Screen
After removing the broken screen and ensuring no glass or adhesive remains, its time to transfer the home button. Remove the spacer from the new screen and position the home button in the center. Use a small amount of super glue or epoxy to secure the bracket to the back of the screen.
### Reassembling the iPad
Reconnect the screen cables, ensuring they are properly aligned and snap them into place. Reinstall the screws and bracket that secure the LCD. Clean any dust or fingerprints off the LCD before sealing the iPad.
### Applying New Adhesive
Use a 2mm double-sided adhesive tape around the edges of the iPad to secure the new screen. This tape is stronger than the adhesive that comes with most third-party screens, ensuring the screen stays in place.
### Final Steps
Peel off any remaining protective film from the new screen. Align the screen carefully and press it into place. Pay close attention to the flex cable for the LCD to avoid pinching it. Once everything is aligned, press down firmly to ensure a good seal.
### Testing the iphone repair miami
Power on the iPad to ensure everything works. Test the home button and Touch ID, as well as the touch screen functionality. If all is well, youve successfully replaced the screen.
### Conclusion
Replacing the screen on an iPad 9th generation can be a meticulous process, but with patience and the right tools, its manageable. If you found this guide helpful, please like the video and subscribe to the channel for more repair tutorials. If you have any questions, feel free to comment below. Check the links in the description for tools and replacement parts. Thanks for watching, and take care!
Nidia McMillen
posted a blog.
2024. June 21.
13 views
Hi guys, welcome back to another Hugh Jeffreys video. Today, were tackling a well-abused iPad Pro sent in by a viewer. The back is covered in deep scratches and dents, making it look like it was dragged across concrete. The front display is shattered, barely holding on, and the home button has fallen inside, rendering it non-functional.
#### Background
The viewer, Happy Phone from Gemana, Australia, bought the iPad for fifty dollars. It had a screen that was beyond shattered. After replacing the display, they only used it for a week before dropping it on concrete, resulting in the damage we see here. This is a first-generation iPad Pro with 32GB of storage, running iOS 13.0 beta. While the iPad still somewhat functions, the fingerprint reader is disabled, and the touch input doesnt work in all areas.
#### Initial Inspection
Taking a closer look, the home buttons bracket is loose, and there seems to be a piece of paper jammed inside. As this iPad was donated, I decided to go all out and replace all the damaged parts to make it look new again. Thanks to iFixit for sponsoring this video and supplying a new display. You can get parts, tools, and guides at iFixit.com/Jeffreys.
#### Disassembly
Getting inside the iPad was easier than usual due to the poorly attached display, which I could just lift off. Inside, it was missing screws and had damage to the shields. The old adhesive wasnt properly cleaned off, explaining why the display didnt hold.
Next, I removed the front display, taking out the two screws holding its bracket and disconnecting its flex cables. After removing any remaining glass around the perimeter, I unfastened all screws on the bracket over the logic board. There was also a missing screw here, requiring me to find replacements later.
After disconnecting the battery, I tackled the speaker assembly, which was held in with incredibly strong adhesive and several cables. It required careful prying to avoid damage. Following this, I removed the headphone jack to clear the path for the speaker assembly.
#### Logic Board and Battery
Removing the logic board was challenging due to the adhesive holding it down. I unplugged all connecting cables, taking extra care around the soldered charging port and upper flex cable. The battery was similarly glued down, requiring a significant amount of alcohol to break down the adhesive.
#### The Setback
Everything was going according to plan until I encountered the smart connector port. Despite being held in with a bracket, it was glued in beyond anything Id seen. No method I tried could dislodge it, and eventually, the cable broke off. This halted the project for 12 months until I could find a replacement. Many months later, I found one on iFixit, allowing the project to continue.
#### Continuing the Restoration
Proceeding with the restoration, I removed the remaining components from the old frame, including the speakers, antenna, and various buttons. The magnets used for Apple cases were especially tough to remove due to their strong adhesive and hard-to-reach placement.
Reassembling began with installing the speaker grilles in each corner, followed by the antenna and volume buttons. I glued the microphone back into position before installing the power button and its flex cable, followed by the camera and LED flash.
The next step was gluing all the magnets back into the new casing. To ensure correct alignment, I attached an Apple Smart Cover case before the glue dried. With the magnets in place, I installed the retaining brackets.
#### Final Assembly
The logic board was installed next, hoping the iPad would still function after over a year without power. I then fitted the new battery, connecting the smart connector and securing it with screws. The headphone jack, front-facing camera, and upper speakers were reinstalled, automotive iphone application followed by the charging port and bottom speakers.
After replacing the missing screws with those harvested from a donor iPad mini, I attached the adhesive for the new display panel. Salvaging the old home button, I installed it into the new display, ensuring it was secured against the glass to prevent it from falling inside the iPad again.
#### Testing and Conclusion
With the new display connected, it was time to test the iPad. It powered on, and everything appeared to be working. I cleaned the inside with a microfiber cloth and removed all protective films before pressing the display firmly into place. After letting the adhesive set for a few hours, I removed the final protective film, revealing a fully restored iPad Pro.
This restoration was one of the most involved tech projects Ive undertaken. The extraordinary amount of adhesive made it a nightmare to repair. Using a case to prevent scratches or hide them is much easier than attempting such a repair. Despite the difficulties, Im happy with the result.
Thanks to Happy Phone for sending in this iPad, and thanks to you for watching. If you liked what you saw, hit the subscribe button and check out the tablet playlist for more videos like this one. If you're looking for used devices, check out my website, link in the description. Thats all for this video, and Ill catch you next time.
Nidia McMillen
posted a blog.
2024. June 21.
11 views
First Aid: Many hardware failures involve a broken screen, cracked case, non-functioning speakers or busted connection ports. In immediate need of using a protective case, you can't really correct hardware issues without replacing the broken pieces.
The network of this OmniaPro is supported by quad band GSM together with services from EDGE, HSDPA, EDGE, 3G and HSUPA technology. In an effort to facilitate connectivity with other devices which compatible repair samsung phone a true facility of Bluetooth version 2.0 along with A2DP. Ideal for a USB v2.0 out there the same in cell phone.
In order to stay cool this summer, your AC unit must run correctly. If you find anything wrong with the unit, it will quit working and freeze up in a while. Of the repairs can be performed yourself, probably the most basic is together with bent cooling fins. Necessities such as thin metal pieces assisting the program. These fins should be straight, but can become bent through various procedures. In this article, we will run you through the steps necessary to fixing her.
You will need a new screen with adhesive to fix it in place. Buy the iPhone 3G Digitizer and front glass that offers an adhesive kit. Purchase this yourself from a repair store instead of ordering via phone along with the internet.
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The monitor uses both VGA and DVI input, and uses a multilingual task program taking part. The device can surely be a pivot stand or perhaps be mounted into a wall.
Nidia McMillen
posted a blog.
2024. June 20.
11 views
Now it is vital power packed into a compact package - Apple has outdone ourselves! Under the sleek anodized aluminum styling of the Mac mini is a G4 processor, room for approximately one 1GB PC2700 main memory, a Radeon 9200 graphics chip, effectively large enough hard drive, up to 80 GB, to store today's digital media.
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The answer, in many cases is, they're for you to want enable keep their settings, keep their setup, and pay the fee to get the phone fixed. That is the IPhone repair person's shopper. That's where probably the most business could be captured.
What happens next? The video store apple iphone repair you referred your customer to takes pays that you $20 referral fee. Can they cheat your family? How? You know the customer's awareness. You made $20 on a repair you didn't must do, didn't stock an area for, and didn't even learn the best way to do. And guess what, you do not need to warrant the work opportunities!
The external housing, or back talk about. The outside of an apple iphone is one the most widespread places where damages form. Scratches and bumps can potentially occur in order to drop your phone on the floor. Replacing this part is, for the most part, aesthetically motivated and to be able to do.
Force quit a frozen application. Someone who has a computer ore than a single month, will tell you you which the an application, sometimes it gets caught. You can make a cranky application to close down without restarting fat system. Again press and hold the Sleep/Awake button, but that time period do not slide the arrow. Just press and hold how you can button prior to app leaves authorized iphone repair .
If heading to switch with now experience with Mac platform then I propose you find an Apple user to give you a basic lesson on operating the essential features. It's not terribly different and the average user will not have much trouble destinations. Once you find out to open a browser window can perform just Google your "how to" questions and you will plenty of help.