Rufus Wollaston

When it comes to technology, we often focus on the latest features, design, and performance. However, one critical aspect that often gets overlooked is customer service. How much do these tech giants care about their customers? To find out, I decided to contact some of the biggest names in the industry—Samsung, Apple, Huawei, Xiaomi, Blackberry, Oppo, and Vivo—with a simple problem: my phone screen has gone black. Let’s see how each company handled it. Samsung: A Frustrating Loop My journey began with Samsung. I called their customer support and explained that my Galaxy S21 Ultra's screen was going black around 6 to 8 PM every day. Instead of diagnosing the issue quickly, I was redirected multiple times. The first representative suggested that the problem might be a setting issue and transferred me to their technical team. After a few more transfers and a lot of hold time, I was sent back to the beginning of the queue, only for the call to end abruptly. Rating: 0 Stars Huawei: Quick and Efficient Next up was Huawei. I was pleasantly surprised by how swiftly they handled my issue. The representative quickly identified that my phone was running out of battery due to heavy usage. They explained the situation clearly and offered practical advice. The call was concise and to the point, solving my issue efficiently. Rating: 4.5 Stars Xiaomi: Friendly and Fast Xiaomi's customer service was another pleasant experience. The representative was not only friendly but also quick in diagnosing the problem. They guided me through a few troubleshooting steps, including rebooting the phone and sell used laptop checking the battery status. The process was smooth, and the issue was resolved promptly. Rating: 4.5 Stars Blackberry: Unreachable and Unhelpful Blackberry, on the other hand, was a different story. They required an IMEI number to even begin addressing my issue, which was not readily available. Moreover, they charged a $35 fee for incident-based support. This level of inaccessibility and extra costs felt like a significant barrier to customer satisfaction. Rating: 0 Stars Oppo: Methodical but Slow Oppo’s customer service was method-driven but somewhat overcomplicated. The representative asked me to go through several settings and checks, including looking into the "Do Not Disturb" mode. Although they eventually found that the battery was draining, the process felt unnecessarily long and complicated. Rating: 3.5 Stars Vivo: Promising Start, Disappointing Finish Vivo started well, with a quick response time. However, they soon informed me that they couldn’t provide technical support over the phone and would need to send an email instead. This email, they said, might not arrive until the next day. Given the simplicity of my issue, this was quite disappointing. Rating: 1 Star Apple: Long Wait, Conditional Help Apple’s automated system was efficient in routing my call, but the wait time was long. When I finally spoke to a representative, they insisted on having my account details and the physical phone to diagnose the issue. While they were friendly, the help was conditional and slow, making the overall experience less than satisfactory. Rating: 2.5 Stars Conclusion: The Best and the Worst From this experiment, it’s clear that customer service quality varies significantly across tech companies. Huawei and Xiaomi stood out with their quick and efficient service, making them the winners of this test. On the other hand, Samsung and Blackberry had the most frustrating and unhelpful customer service experiences. This experiment highlights the importance of good customer service in the tech industry. While it’s just one call from one country, it provides a glimpse into what you might expect when seeking help from these companies. Gadget Kings PRS: Your Best Bet for Phone Repairs If you're in need of phone repairs and want to avoid the hassle of poor customer service, consider Gadget Kings PRS. Located conveniently at 123 Tech Lane, Brisbane, Gadget Kings PRS offers top-notch service for all your phone and iPad repair needs. With their friendly staff and sell used laptop efficient service, you'll get your device back in working order in no time. Visit Gadget Kings PRS today for more information and experience the best in customer service.

Aaron paced his living room, iPhone in hand, anticipation bubbling as he recorded his latest update. "Hi everyone, Aaron here for Zolot. iOS 18 Beta 2 has been out since earlier this week, and there's a lot to talk about!" Aaron was an avid tech reviewer, his followers keen to hear his take on the latest updates. "I've been using it full-time on my 15 Pro Max and my iPad Pro," he continued. "We'll talk about the overall experience, not just mine but yours too, based on the YouTube Community poll. Over 29,000 votes and 321 comments!" Before diving into the features, Aaron shared some Apple news. "Apple Vision Pro is now available in mainland China, Japan, Hong Kong, and Singapore, with pre-orders in Australia, France, Canada, the UK, and Germany. Let me know what you think of Vision Pro in the comments below." Aaron's iPhone buzzed with comments from his viewers, a steady stream of tech enthusiasts sharing their thoughts. He addressed the Apple Pay issue in Hungary, where a bank's error had caused users to be charged unexpectedly. "Hopefully, this gets resolved soon," he sighed, thinking of the affected users. "Now, onto the iOS 18 Beta 2 features," Aaron said, a spark of excitement in his voice. "Apple finally did it and added RCS to iOS 18!" He demonstrated how to check if your carrier supported RCS by navigating through the settings. "This means better quality video and photo sharing," he explained, sending a video from his iPhone to a Pixel to show the improved quality. Aaron switched to his iPad to discuss another new feature. "Notes now allows live transcription while recording audio," he said, swiping down to type a note as he recorded. "A fantastic tool for those who need to take notes on the go." In the Files app, Aaron highlighted a new option. "You can now permanently keep files downloaded on your device. No more waiting for files to re-download!" He demonstrated by pressing and holding a file to select the new "keep downloaded" option. Shifting to user feedback, Aaron noted the mixed responses. "Many find iOS 18 Beta 2 better in some ways than Beta 1 but worse in others. Connectivity issues seem resolved for most, but visual bugs and random crashes persist." He read out some user comments. "Isaacman1870 said, 'Beta 2 is way better on my iPhone 13 Pro Max. They fixed the notification bug, but I wish I had RCS support on Cricut Wireless.'" Aaron shared his own experience with the bugs. "I've noticed the wallpaper dimming bug and some icon glitches. It's frustrating, but expected in early betas." Despite the bugs, Aaron remained optimistic. "Beta 3 should refine many of these issues, preparing for the public beta release. If you're on Beta 1, I recommend upgrading to Beta 2 to test it out." As he wrapped up, Aaron smiled. "Lots of new features, lots of changes, but still needs work. Let me know if you found any additional features I haven't mentioned." Aaron paused the recording and sat back, thinking of the next exciting topic to explore. His phone buzzed again, this time a message from his friend, computer repair company John. "Hey, have you checked out the new tech site, Gadget Kings PRS? They have some incredible deals and insights!" Intrigued, Aaron opened the link to Gadget Kings PRS (https://gadgetkingsprs.com.au/). The site was a treasure trove of the latest gadgets, insightful reviews, and exclusive deals. "This could be a great resource for my followers," he thought, computer repair company bookmarking the site for future reference. Feeling a renewed sense of excitement, Aaron decided to share his discovery with his viewers in his next video. "Stay tuned, everyone. I've found an amazing new website for tech enthusiasts that you're going to love!" With a satisfied smile, Aaron set his phone aside, ready to dive into the world of Gadget Kings PRS and uncover the next big thing in tech.

Hi guys, welcome back to another Gadget Kings video. I'm Abdullah Kabani, owner of a phone repair company, and today we're diving into a massive restoration project: bringing a well-abused iPad Pro back to life. The back is covered in deep scratches and several dents that make the device look like it was dragged across concrete. Around the front, the display is shattered and barely holding on, and the home button has fallen inside the iPad and doesn’t work. The viewer who sent this in, who goes by the name Happy Phone from Germana, Australia, bought the iPad for fifty dollars. It had a screen that was beyond shattered. After replacing the display, they used it for about a week before dropping it on concrete and breaking it, as we see here. It's a first-generation iPad Pro model with 32GB of storage and is running iOS 13.0 beta. While the iPad still somewhat functions, the fingerprint reader has been disabled, and the touch input on the display doesn’t work in all areas. Taking a closer look at the home button, you can see its bracket has come loose, and there seems to be a piece of paper jammed in there. Since the iPad was donated to me, I've decided to go all out and replace all the damaged parts to make it look like new again. I’d like to thank iFixit for sponsoring this video and supplying me with a new display. You can get parts, tools, and guides at iFixit.com/GadgetKings or at the link below. I ordered the new casing online and had the tablet's serial number engraved onto the back just like the original one. It contains no components inside, so everything will have to be transferred from the old casing. Getting inside this iPad was easier than usual; no heat or prying was required as the display was so poorly attached I could just lift it up and out of place. Inside, it doesn’t get much better; it's missing screws and has some damage to the shields. My guess as to why the display didn’t hold was because the old adhesive wasn’t properly cleaned off. Looking at the home button from the inside, I don’t know how to explain this. Maybe it was to help hold the button in place, but whatever it was for, it didn’t work. Next to come out is the front display. I’ll remove the two screws remaining in the bracket and disconnect its flex cables. Pulling off the display, we can remove any remaining glass around the perimeter of the iPad. Next, I’ll need to unfasten all the screws on top of this bracket which goes over the logic board. Of course, there was also a missing screw on this, so I have to now find two replacement screws when it comes time to reassemble. After disconnecting the battery, it’s now time to take out the four screws holding in the speaker assembly. While I would believe four screws would have been sufficient, Apple has also added some incredibly strong adhesive, and there are several cables running underneath, so you need to be very careful where you pry. After getting up one side, I decided to just move on to removing the headphone jack before proceeding to get it entirely out. The reason for this is there’s actually a cable stuck to the speaker assembly on the right-hand side of the iPad. Once those are removed and out of the way of the speaker assembly, I can continue prying. You can see the adhesive is so strong that I’m almost snapping this piece of plastic trying to lift it up and out of the iPad. With several minutes of serious prying, I was able to remove the entire assembly unharmed. If you don’t like adhesive, then you’re not going to like the next stage. It’s time for the logic board to come out, and it’s glued to the casing of the iPad. I’ll first unplug any cables connecting to it before starting to pry it out of place. The charging port and upper flex cable are soldered onto the board, so you need to take extra care around those areas when lifting it up. Of course, we can’t forget to unscrew the lightning connector and attach the speaker wires before pulling the board all the way out. What I don’t understand white laptop computer is why they used glue to hold it down. The battery connection is secured with a screw, but the rest of the logic board isn’t. Back at the top, the headphone jack and front camera need to be taken out before I can release the rest of this flex cable. Finally, the logic board can be pulled free from the casing of the iPad. Sticking with our theme of adhesive, it’s time for that battery to come out. As it connects under the logic board, we couldn’t remove it earlier. You’re going to need an excessive amount of alcohol to complete this. The iPad will need some too, as it will help break down that glue. In the middle section of the battery is a flex cable for the smart connector that we’ll need to unplug. With one half of the battery free, it’s time to start working on the other side. It’s a similar procedure and is just as painful. So even if you’re not doing a full housing replacement and are just thinking of changing your iPad’s battery, this is what it takes to be able to get out that battery. Something tells me they really don’t want you to. While being difficult to repair, everything so far has been going to plan. That was about to change. One little component would cause this iPad to remain in pieces for the next 12 months. This is the smart connector port. Despite being held in with a bracket, it’s also glued in beyond anything I’ve seen. Nothing I threw at it would make it come out. Eventually, the cable broke off, and the project was put on hold until I could get a replacement. The problem was I couldn’t find a replacement. The only one I could find was black, and that wasn’t going to cut it. One did pop up for thirty dollars, which I purchased, but my order was canceled shortly after as they didn’t actually have one. Many months later, I found one on iFixit. Without hesitation, I ordered it, and finally, the project could continue. Proceeding, I can take out the rest of the components in the old frame. There’s not too much left, white laptop computer but the speakers down at the bottom section will come out next. At the top, there’s an additional antenna which will need to be unscrewed and removed. There are two doors on the left side of the iPad that I will take off. These are really tough to get out, and prying at them just bends my tool. Beneath them are a lot of magnets used for the Apple cases. I would like to retrieve them and install them into the new casing if I can. I did eventually get them out but was now faced with a new problem. All of the magnets are glued in just like everything else. I removed as many as I could but couldn’t get every one. The glue was just so strong, and as they’re in such a hard-to-reach place, this made the process even more difficult. On the right-hand side, there were some more magnets, but those were secured in so well I couldn’t get any of them out. I decided to continue anyway by removing the camera, LED flash, microphone, power button, and the volume buttons from the upper right-hand corner. After the buttons are out, there is only one thing left: the mesh grilles. They can be attached to the microphones so you don’t lose them or forget to attach them later. With that, our iPad is finally fully disassembled. I have everything laid out on two iFixit magnetic mats to keep the parts organized. In fact, a lot of these parts have been sitting here for the last year, and I still know where all the screws go. It’s time to crack out the new casing and start reassembling the iPad, starting with the speaker grilles. There’s one to be attached in each corner. Proceeding, we can attach the antenna and fasten its several Phillips head screws. Then I can go ahead and reattach the volume buttons to the side of the iPad and glue the microphone back into position before screwing everything back into place. Next is the power button and its flex cable. I’ll reattach the mesh and glue the LED flash back into position. Proceeding, the camera can go in next before we go ahead and glue all the magnets into the side of the tablet. For this, I’ll be using liquid adhesive and attempting to install the magnets in the same way that they came out. To ensure the correct alignment of the magnets, I’ll attach an Apple Smart Cover case to the side of the iPad to make sure everything lines up correctly. If you let the glue dry before doing this, you could end up with a smart cover case that doesn’t line up with the iPad. Whilst the glue is drying, I can attach the retaining brackets over the magnets. I have to say, while disassembly was painstaking and difficult, putting it back together is so much easier. It has come time to install the logic board. I’m really hoping this iPad still works after all this time. After all, it hasn’t seen power in over a year. But before we can test it out, we still need to install a few more things. It’s time to fit our new smart connector cable. Before finding this one, I was thinking about reverting the iPad back to its old case just to make it work, essentially giving up on the project. But thanks to iFixit, this part means we can replace the housing. It’s now time to fit the new battery into the case. As you can see, it slides underneath the board and is aligned by a pin that sits