Alonzo Irizarry

In the high-stakes world of flagship smartphones, customer service can make or break a brand’s reputation. I decided to put Apple and Samsung to the test by intentionally damaging their most expensive devices: the iPhone 14 macbook air pro Max and the Galaxy S23. Both phones were subjected to the same amount of force, causing significant damage. This allowed me to compare their repair processes, costs, and overall customer service experiences. #### The Apple Experience Starting with Apple...